Making Phone Calls from Costa Rica
We didn't know much about Costa Rica and honestly weren't sure what to expect. Basically, we were ready to take a chance and %quot;roll with the punches%quot;, whatever happened.
Fortunately, that wasn't necessary, because it turned out Serendipity created one of the best organized trips we have ever taken.
It was so well done that I feel obligated to take the time to tell you about it. I own a small company and so I am very aware of the importance of people in this type of business. They can make or break a client relationship. You will probably agree with me that it is not easy to find individuals that you can trust with the "whole thing". So I felt it was important to pass on to you our experience with Matt Flores. Here's a quick summary from my perspective - he is technically competent, organized, dependable, and most importantly - very, very good with clients. He is deferential to the client without being subservient, has good antennae for all the nuances of personal relationships, and the bottom line - he is a genuine, nice person that you want to hang out with (this is not easy to find).
Thanks again for a great experience. — Tom M., Hackensack, NJ, March, 2007
As in: finding a phone somewhere. Costa Rica's rural phone system is quite good by neighboring country standards, but that means that even small towns have a phone. One payphone. Which is shared by all the people who live in the town. So making calls, even from hotels, is sometimes nearly impossible.
Contacting you while you're on your Costa Rican adventure
If your family at home tries to reach you at one of the hotels and can't get through, they should not panic that you've been swallowed by a volcano. In an emergency they should call the Serendipity office and ask us to PAGE your group (the guides carry cell phones which work in about ¾ of the country). Guides also try to call the office each day during a trip to check for messages.
