Terms of Reservations and Cancellations

TO MAKE A RESERVATION

Call us Toll Free USA/Canada (877) 507-1358.

Many of our adventures are available on very short notice, so don't hesitate to call and see what's going on when you want to get wet, airborne, or dirty and sweaty. Of course, if you have a group (and that could be simply a group of one, just you!) wanting to make a special trip, we'd appreciate a few days to organize.

If you are reserving directly with Serendipity, you can use VISA, MASTERCARD, AMERICAN EXPRESS, or cash (personal or company or agency check) for the deposit (or full payments of up to $600 per person). Serendipity will then make final reservations with hotels, and send you the final itinerary with any adjustments to hotels needed. Final payment is due 60 days before start date of trip, unless otherwise specified on the final invoice sent to you with your confirmation packet.

If booking through your hotel or an agency in Costa Rica, be sure to receive from them a VOUCHER to give to your Serendipity adventure leader when you get together.

CANCELLATION by CLIENT

PEAK SEASON (Dec. 15-January 15 and March 1 – April 15)): full refund, less non-refundable prepaid hotel amounts and additional Serendipity cost of $190 per person, if requested in writing at least 120 days before trip start date. No refund if cancellation received less than 120 days before start date. Final payment at least 120 days before start date. Full payment should accompany reservations made less than 120 days before departure. Credit cards may be used for the deposit only.

OTHER SEASONS - full refund, less non-refundable prepaid hotel amounts and additional Serendipity cost of $190 per person, if requested in writing at least 60 days before start date. No refund if cancellation received less than 60 days before start date. Final payment at least 60 days before start date. Full payment should accompany reservations made less than 60 days before departure.

If balance paid with credit card there is a 4.5% surcharge added to above.