Should I Use a Travel Agent? A Decision That Will Change the Way You Travel

Not all vacations are made equal. In a world of online booking platforms and chatbots, travel is said to be easier than ever before. But what about the quality of your experience?

At Serendipity Adventures, there is a clear difference between our tailormade vacations and regular package holidays. Below, we outline why tourists still prefer to plan their vacation with a local travel agent (no offense ChatGPT)…

A family standing at the base of a giant tree in Costa Rica


6 Benefits of Using a Travel Agent

Trust in our Specialist Knowledge

You’re an avid bird watcher, a hiking enthusiast, a foodie, an adrenaline junkie…there will be hundreds of activities to choose from. You can spend hours researching or ask that friend of a friend who went to Costa Rica last year and feel overwhelmed. A quick phone call to a local travel agent will help you get the exact advice you need. Who better to ask than someone who lives in Costa Rica?

Receive In-Country Travel Agent Support

Your flight is delayed, your tour guide hasn’t arrived, you forgot your bag at the restaurant…that sinking feeling when something goes wrong abroad. Before the panic sets in, you can call us and we’ll help you solve it. It is likely that this isn’t the first time this has happened in the 30+ years we’ve been operating in Costa Rica. We’ll also help you prepare prior to the trip: what to pack, what SIM card to buy, what vaccinations to get…we’ve got you covered.

Discover More Authentic Experiences

Over the years, we’ve been hearing from more clients looking to experience the hidden gems of Costa Rica. If you have chosen a package vacation or decided to put together an independent trip, it is likely that you will visit tourist hotspots. These sites are usually hotspots for a reason; they’re beautiful and have many tours on offer. But, if crowds aren’t your thing, we can take you off the beaten track to more pristine and undisturbed places.

A family walking along a tree trunk over a river with clear blue water

Enjoy a Premium Service

Dream hotel? Booked. Special dinner? Reserved. Private tour? Confirmed. A travel agent handles every detail of your vacation itinerary so you can simply enjoy it. You are still very much involved in the fun part of dreaming up your wish list for Costa Rica. With Serendipity, we create your perfect itinerary and go the step beyond to exceed your expectations.

Discover our Accessible Adventures

At Serendipity, we believe that travel should be for everyone. Because we offer private and customized adventures, we have the flexibility to adapt to your needs and not the other way around. This is true for clients with limited mobility, as well as families with young kids and multigenerational groups. Thanks to our experience, we’ve had grandparents whitewater rafting with their grandchildren, wheelchair users reaching 110ft high in the rainforest canopy, and prosthetic users rappelling down waterfalls.  

Create a Unique Itinerary

Many online packages will have a pre-set route, with the same experiences on offer. This doesn’t leave much room for spontaneity and pleasant surprises. This can make the difference between a good holiday and an exceptional one. Working with a travel agent that specializes in custom trips means that you will have control over what you’d like to include. At Serendipity, we listen to you and provide an itinerary that we’ve created from scratch. We’ll take into account the time of year, the hotel style, the distance between locations, and the all-important activities to keep everyone happy.

A couple sitting on paddle boards on the ocean as the sun sets behind them

Should I work with a Travel Agent?

If you are not sure if a travel agent is the right choice for you, look at our client testimonials to see why travelers keep returning to Costa Rica with Serendipity Adventures.